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Service Scheduler

Rochester, MN, United States

Pay Rate: $17.50 – $20.00*

*commensurate with experience



Thatcher Pools and Spas is seeking a detail-oriented and dynamic Service Scheduler for an intermediate level position to join our growing team.

Thatcher Pools is a premier pool and spa retailer. We strive to bring the highest quality service, and products to each and every one of our customers. What sets Thatcher Pools apart is that we are family owned, and highly invested in providing excellent products with untouchable customer service.

If you are looking for a fast paced, fun, and rewarding environment, this is the position for you. Thatcher Pools and Spas is located in Rochester, MN.

Job Duties:

● Assist the Senior Service Scheduler with various tasks as assigned
● Answer phone calls received in the service department to gather information from
customers to write up any service work that is requested
● Scheduling residential & commercial service calls, as well as deliveries of
commercial chemicals, spas, saunas, and furniture
● Assist with communicating between service technicians and store staff
● Obtain/verify credit card numbers on file for every service call before it is


● Proficient computer skills
● Strong verbal and written communication skills
● Comfortable with routinely shifting demands
● High degree of attention to detail
● Data entry experience
● Ability to multitask and change priorities quickly
● Comfortable working with customers and vendors via phone calls and emails

Thatcher Pools and Spas is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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