Sales Associate

Help customers invest in relaxation, wellness, and a better way to spend time at home.

At Thatcher Pools & Spas, we specialize in creating elevated backyard experiences—from pools and spas to saunas and outdoor living. As a Sales & Customer Experience Specialist, you’ll guide customers through meaningful, high-value purchases that enhance their lifestyle, health, and connection with others.

This role is ideal for someone who combines a passion for people with a consultative sales approach—someone who enjoys building relationships, sharing expertise, and delivering an exceptional experience from the first conversation through installation and beyond.

What You’ll Do

• Create a welcoming, consultative sales experience focused on understanding each customer’s lifestyle, goals, and space
• Guide customers through luxury wellness products including spas, saunas, swim spas, pools, and outdoor living solutions
• Educate customers with confidence—helping them make informed decisions that fit their needs and long-term enjoyment
• Own the full customer journey, from initial inquiry through purchase, delivery, and post-sale support
• Coordinate closely with installation teams to ensure clear communication on timelines, expectations, and project updates
• Proactively follow up with leads and existing customers to build lasting relationships and drive repeat business
• Conduct product orientations and onboarding, ensuring customers feel confident and excited about their investment
• Maintain a polished, inspiring showroom environment that reflects the quality of our products and brand
• Keep sales materials, pricing, and displays accurate and up to date
• Support store operations including ordering, merchandising, and cross-team collaboration
• Assist customers with water testing, product selection, and point-of-sale transactions as needed

What You Bring

• A relationship-first mindset with a genuine passion for helping people
• Strong communication skills and the ability to build trust with a wide range of customers
• Interest in wellness, home improvement, or outdoor living
• A consultative approach to sales—focused on listening, educating, and guiding rather than pushing
• High attention to detail and strong organizational skills
• Self-motivation and drive to meet and exceed goals
• Ability to adapt, multitask, and stay engaged in a dynamic environment

Preferred Experience

• Sales experience, especially in retail, home improvement, or luxury products
• Experience managing customer relationships over longer sales cycles
• Comfort explaining technical products or features in a clear, approachable way
• Benefits
• 401(k) with company match
• Health, dental, and vision insurance
• Paid time off
• Employee discounts
• Flexible scheduling

Why Thatcher Pools & Spas?
Family-owned business with a strong reputation for quality and service
Opportunity to sell products that genuinely improve customers’ well-being and lifestyle
Ongoing training to build expertise in a specialized, growing industry
A collaborative team environment where your impact is visible and valued
Thatcher Pools & Spas is an Equal Opportunity Employer. We are committed to creating an inclusive and welcoming workplace for all.