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Customer Service

Rochester, MN, United States

Pay Rate: $16.00 – $18.00*

*commensurate with experience

Thatcher Pools and Spas is seeking a high-functioning, detail-oriented and dynamic customer service representative for an intermediate level position to join our growing team. Thatcher Pools is a premier pool and spa retailer. We strive to bring the highest quality service, and products to each and every one of our customers. What sets Thatcher Pools apart is that we are family owned, and highly invested in providing excellent products with untouchable customer service. If you are looking for a fast paced, fun, and rewarding environment, this is the position for you. Thatcher Pools and Spas is located in Rochester, MN.

Job Duties:
Helping customers in rotation with other Customer Service and Sales Associates

  • Answering phone calls and helping customers solve problems and find parts
  • Testing water and helping customers solve any water related issues
  • Keep the front desk neat and clean in appearance on a daily basis
  • Completing weekly cleaning tasks as assigned
  • Ensure that pool and spa kits are kept stocked and ready for delivery in the back
  • Finding small parts
  • Other duties as assigned



  • Proficient computer skills
  • Strong verbal and written communication skills
  • Comfortable with routinely shifting demands
  • High degree of attention to detail
  • Self-starter
  • Comfortable working with a variety of customers
  • Ability to multitask and change priorities quickly
  • Working knowledge of general office equipment



Thatcher Pools and Spas is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.



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