Customer Service Associate

Customer Service Associate

At Thatcher Pools & Spas, we believe pools and spas are more than products– they’re spaces for wellness, connection, and fun. As a Customer Service Associate, you’re the first point of contact for our customers and play a key role in their experience. This is a great fit for someone who enjoys helping others and wants to learn—no prior pool or spa experience needed. We provide full training.

What You’ll Do

• Greet customers and assist with questions about products, services, parts, and water care
• Test pool and spa water samples; explain results and recommend products or maintenance steps
• Process transactions using the POS system and assist with invoicing and follow-ups
• Prepare and load customer orders, including lifting products as needed
• Stock shelves, organize inventory, and maintain a clean, orderly store and display areas
• Answer phone calls and emails; assist with basic scheduling and service questions
• Support seasonal tasks, promotions, and in-store events
• Work with team members to keep daily operations running smoothly

Requirements

• Friendly, clear communication with customers and coworkers
• Willingness to learn products, water care, and basic troubleshooting
• Organized and able to manage multiple tasks throughout the day
• Comfortable in a fast-paced, customer-facing environment, including busy and slower seasons
• Basic computer skills and ability to learn new software
• Able to lift and stock products, use ladders, and stand or walk for extended periods
• Flexibility to work varied hours, including weekends

Thatcher Pools & Spas is an Equal Opportunity Employer. We are committed to building an inclusive and welcoming workplace for all.