SENIOR SERVICE TECHNICIAN

Rochester, MN, United States

Pay Rate: $23-$29.50/hour*

*commensurate with experience

Thatcher Pools and Spas is seeking a detail-oriented and dynamic senior service technician for a management level position to join our growing team. Thatcher Pools is a premier pool and spa retailer. We strive to bring the highest quality service and products to each and every one of our customers. What sets Thatcher Pools apart is that we are family owned and highly invested in providing excellent products with untouchable customer service.
If you are looking for a fast paced, positive environment, this is the position for you. Thatcher Pools and Spas is located in Rochester, MN.

Job Duties:

• Ordering of parts in conjunction with Service Scheduler
• Organization of parts in the store, warehouse, and service van
• Utilizing manufacturer best practices for repairs and replacements
• Assist with troubleshooting difficult problems or repairs
• Collaborate with other service technicians, vendors and company leadership to suggest improvements in plumbing, electrical, pool and spa repair and maintenance
• Recommend any ways we can improve our customer service, repairs,maintenance or overall care and maintenance of pools and spasUse scheduling software to look at upcoming week’s jobs and communicate with
• Service Scheduler to determine if anything needs to be scheduled differently or for more or less hours/people
• Help to promote a team environment by being inclusive and maintaining a positive attitude
• Attending service meetings every week

Qualifications:

• Basic hand and power tool usage
• Lifting up to 50lbs repeatedly
• Customer service skills
• Proficient with computer software
• Valid, unrestricted driver’s license
• Mechanically inclined
• Preferred Qualifications:
• 3+ years prior technical experience dealing with plumbing, electrical, or HVAC

Thatcher Pools and Spas is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Compensation: $20-$26 per hour